How easy is Velvé Pro to install?
Velvé Pro installs in minutes with no tools needed. Simply remove your existing showerhead, attach the Velvé Pro holder and hose, and connect the handheld showerhead.
Does Velvé Pro fit standard shower connections?
Velvé Pro is designed to fit most standard showers. If you're unsure whether it's compatible with your particular setup, email us at support@velvepro.com before ordering and we're happy to help.
How do I change the replacement filter?
Turn off the shower, unscrew the filter housing, remove the used filter, insert a fresh Velvé Pro replacement filter in the correct orientation, reattach the housing, then turn the water back on and check for leaks. See our full How To Replace Filters guide for step-by-step details.
When should I replace my filter?
For best performance, replace your Velvé Pro filter every 2–4 weeks. Replacement frequency can vary depending on your water quality and shower usage.
What comes with the Velvé Pro showerhead?
Every Velvé Pro Handheld Filtered Showerhead includes the filtered showerhead, a stainless-steel hose, a wall holder, 3 replacement filters, and PTFE (plumber's) tape.
How long does shipping take?
Shipping is free. Orders are normally processed within 1-2 business days. The Velvé Pro Handheld Filtered Showerhead typically arrives in 9-15 business days from the date your order is placed, and every order includes tracking.
What if I need to return my order?
We offer a voluntary 30-day return policy from the date you receive your order, for unused, uninstalled products in their original packaging. See our full Refund Policy for details and any applicable rights under consumer law.